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A seasoned professional with over 16 years of experience in Operations, quality and Training management.
Currently looking for a suitable leadership position in a full time role.
I have experience with team management, Operational excellence, customer service, sales operations, sales training and Quality assurance. I have worked with start-ups as well as established brands including American express and EXL Services. I have been heading the Quality assurance and Training function in various domains like IT, ITes, insurance, BPO and edtech. I have also handled sales operations and collections. I am six sigma Green Belt certified by KPMG and have completed my graduation in B. Com Hons from Shri Ram college of Commerce, Delhi University. My skills include operations management, driving process excellence, training development and delivery for sales and customer service campaigns. I am proficient in MS office and well versed in data analysis. I am known for driving revenue growth through quality initiatives and Training solutions. My key skills also include team leadership, performance management, client handling, and retention.