Neuron7.ai raises $4.2M in seed round


In a seed investment round, Neuron7.ai, a San Jose and Pune-based cloud-software startup focused on the new category of service intelligence has raised $4.2 million from Nexus Venture Partners and Battery Ventures.

Niken Patel and Vinay Saini are repeat entrepreneurs leading the company and they seek to help drive the transformation of customer service into a cloud-based AI-powered workflow, particularly for companies managing complex products in technology, manufacturing; and healthcare, where service organizations are required to support hundreds of product models, versions, errors, and issues.

Customers want their service issue resolved immediately, preferably on the first call, by one service representative, when critical errors appear in essential devices and machines. Metrics like the first-call resolution are notoriously difficult in complex service environments. By leveraging the sources of intelligence within an enterprise: its data and people, Neuron7.ai solves this problem.

This platform’s AI-driven intelligence can deliver accurate predictions like root causes, resolution paths, etc at scale and by ingesting and analyzing signals across many structured and unstructured datasets — including CRM data, technician notes, knowledge base content, product manuals, device data, and even Slack messages. Moreover, Neuron7.ai captures the expertise of a company’s technicians as part of closed-loop learning, making its AI more accurate.

“Our value increases multi-fold when our centralized intelligence platform provides predictions across different parts of the service business – Tier-I service centers, repair, field technicians, etc. AI-driven diagnostics and resolution predictions are just the start. Our vision is that service decisions at scale within a company are accurately taken via a Service Intelligence system of record,” said Neuron7.ai Founder and CEO Niken Patel.

Neuron7.ai tested the product with multiple Fortune 1000 companies, seeing results across multiple industry datasets, almost in stealth mode.

“The signal or prediction accuracy is achieved when AI works across heterogeneous datasets. For a particular industry, the signal could be in the combination of technician notes, device data, and service manuals. And that is where Neuron7 excels. Our point of view is that service-intelligence solutions are going to be massively successful when they are industry-specific. Or even specific to a particular device or machine,” said Amit Verma, Neuron7.ai engineering head.

Expanding its engineering, product, and sales team, are the top priorities for Neuron7.ai on how they wish to use their new funds.

 According to Abhishek Sharma, Managing Director at Nexus Venture Partners, who joins the company’s board, “We’re thrilled to partner with Niken and Vinay. They are not only serial entrepreneurs, but also domain experts who have deployed service solutions to hundreds of customers in the past. We believe service intelligence is an absolute eventuality in the $350 billion customer-service markets.”

“We were drawn to Neuron7 because of the company’s unique ability to capture data from various sources including case history, knowledge articles, and industry-specific workflows to optimize the customer-care center and field service workflows,” added Dharmesh Thakker, general partner at Battery Ventures. “Neuron7’s focus on complex devices, where issue resolution is complex, provides large enterprises an opportunity to convert cost centers into recurring revenue streams.”

Akash Palkhiwala, CFO Qualcomm; Ashish Agarwal, CEO Neudesic Global Services; Kintan Brahmbhatt, GM Amazon Podcasts; and Anand Chandrasekaran, EVP Five9 are some of the early backers and advisors of the company.

Neuron7.ai appears to be a very innovative and unique platform and, under the expertise of its founders, I’m sure the company will scale to new heights in the near future. My best wishes to the team of Neuron7.ai.

Shishir Gupta, Founder and CEO, StartupLanes

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