Ozonetel raises $5M in Series A round

ozonetel funding

Ozonetel, an on-demand cloud communication services provider, announced that it has raised $5 million in a Series A round from Stakeboat Capital.

The Hyderabad and San Francisco-based startup plans to use the freshly raised funds to grow its US operations and double its headcount in the next year.

COmmenting on the investment, Chandrasekar Kandasamy, Managing Partner, Stakeboat Capital, said, “The pandemic has changed the way enterprises are approaching their call center operations. With Ozonetel’s disruptive CCaaS and CPaaS platforms, businesses will be able to turn call centers into profit centers. This is even more critical in the new remote work environment post-COVID-19. We are very excited about the possibilities.”

The latest round will enable the company to increase its sales and marketing teams in the US while continuing to focus on SEA and the Middle East, and expanding its presence in India.

Established in 2010, Ozonetel was one of the first CCaaS (Contact/Call Centre as a Service) players in the country. It offers omnichannel call center services to companies of all sizes – from large businesses to startups. The startup claims t have over 100,000 call center agents using its CCaaS platform ‘CloudAgent’ every day.

Speaking about the funding, CSN Murthy, Founder and CEO of Ozonetel, said, “This is a very important juncture for us to scale our business, and we are particularly looking to grow our footprint in the US. We plan to reach $100 million ARR in the next four years. This investment from Stakeboat Capital validates our vision to provide a unified, omnichannel call/contact center experience to enterprises. COVID-19 has accelerated CCaaS adoption the world over. During the pandemic, Ozonetel claims to have witnessed a 100 percent surge in its business growth and has doubled its customer base over the last 12 months.”

“We have consciously stayed bootstrapped since inception and focused on creating industry-leading tech. We are now thrilled to have an active and supportive investor with us as we take our tech to more global markets,” he added.

Ozonetel seems to be an interesting startup in the CCaaS space and has come a long way since its inception. I’m sure the company will continue to reach new heights of success in the time to come. My best wishes to the team of StartupLanes.

Shishir Gupta, Founder and CEO, StartupLanes

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