Noida-based Rezo.ai, a conversational AI startup announced that it has raised an undisclosed amount of funding in a seed round led by Modulor Capital, Dexter Angel Network, Veda, and leading angels including Bhavesh Manglani (Co-founder, Delhivery) and Devesh Sachdev (Founder, Fusion Microfinance).
The startup said it will utilize the freshly raised funds for product development and entering new markets.
Dr. Rashi Gupta, Chief Data Scientist and Co-founder, Rezo.ai, said, “We are confident that our capabilities of disrupting contact centers ecosystem for enterprises across verticals, along with their continued support will be instrumental in shaping up the entire industry and encourage further innovation.”
“We are certain to expand the business and empower many more enterprises with never before offered AI-powered solutions for transforming customer and employee experiences. The investment will also be used to rapidly expand into new markets and grow our teams in the US and the Middle East,” she added.
Rezo.ai is an AI-driven contact center transforming businesses with its turnkey services for rapid scalability and better economics. It automates customer conversations across several touchpoints — voice, WhatsApp, email, chats, and social media; analyze calls and interaction; coach and train agents and improve the customer experience with in-built RPA.
The startup core runs on proprietary algorithms developed using machine learning (ML) and natural language processing (NLP).
Rezo.ai’s clients include marquee industry names such as Delhivery, USHA, ShipRocket, Dr. Lal Path Labs, Care Health Insurance, Reliance Nippon Life Insurance, and Tata AIG among others.
The company was established by an IITian couple – Rashi Gupta and Manish Gupta in 2017.
Commenting on the investment, Bhavish Sood, General Partner at Modulor Capital and incoming board member, said “What we saw in the team was the ability to build and scale a world-class Conversational AI product that could significantly drive down the cost of customer service function”.
Entrepreneur-turned-Investor – Vasant Rao (from Veda) stated, Conversational AI helps organizations automate, refine and optimize tasks in real-time, which were otherwise heavily dependent on human intervention. This helps organizations reduce costs and improve user experience by removing the need for customers to navigate through complex problems themselves. We also see Conversational AI being able to transform other functions within organizations such as Sales, Marketing, Training and Onboarding, helping large enterprises tackle problems associated with scale effectively. Rezo’s offering was the best in the market making them an obvious bet to take in this space.”
“We believe that the next wave is increasingly going to be voice-enabled. Rezo.ai is working at the forefront of this technology and enabling enterprises through customer service automation. The company has built solutions across channels – chat, email, social, and voice. Rezo.ai has built a truly vernacular solution supporting 11 languages in voice and several languages in text,” added Tushar Agrawal, Partner at Dexter Angels.
Rezo.ai is transforming customer interaction for several businesses with their unique offerings. The company seems to have a great performance and definitely has huge growth prospects in the time to come. My best wishes to the team of Rezo.ai.Shishir Gupta, Founder and CEO, StartupLanes
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