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Saarthi.ai raises undisclosed seed funding from Lead Angels Network

saarthi ai funding

Bengaluru-based deep tech startup Saarthi.ai, focusing on conversational AI has recently raised seed investment of an undisclosed amount from Lead Angels Community, as stated by the early-stage investment angel network.

The startup will use the funds to scale operations, strengthen its voice-first conversational AI technology, enhance the product, and expand its team.

Founded in 2017 by Vishwanath Jha, Sameer Sinhaa, and Sangram Sabat, Saarthi.ai provides a platform for enterprises to automate inbound and outbound calls/chats and improve Customer Satisfaction (CSAT), using conversational AI assistants in 30+ global languages for Indic, South Asian, Arabic, and European users.

It builds and improves omnichannel AI assistants, besides providing contact center software and conversation analytics targeting Banking, financial services and insurance (BFSI), Healthcare, Telecom, Broadband, DTH, and e-Commerce. Its assistive technology, comprehensive service, and scalable platform result in higher CSATs and digital opportunities.

“We are delighted to have Lead Angels Network invest in our vision and excited to have the support of globally connected investors helping us grow our operations. This investment round will help us to scale our engineering, product support, and sales team, and make our product seamless for our customers”, says Vishwanath Jha, CEO of Saarthi.ai

Sushanto Mitra, Founder and CEO Lead Angels, said, “The current level of chatbots leave a lot to be desired and give low CSATs for most organizations, especially for multilingual customers. Adoption of automation is imperative for all customer touchpoints and has been further accelerated by the pandemic onslaught.”

Saarthi.ai’s platform helps automate communication across the web, apps, and telephony via voice and chat in the user’s language. The startup’s claims to enhance customer engagement, decrease costs, provide better First Contact Resolutions (FCRs), reduce Turn Around Time (TAT), and enable a better work-life balance for Contact Centre Staff.

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