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About

My background blends business acumen with strong organizational capabilities. I excel at simplifying complexity, aligning business and technical stakeholders, and building trusted relationships to drive client success.

Have worked in Sales and Marketing, Customer success and Project Management Roles. I enjoy talking to customers, improving processes, engaging and leading conversations with customers and stakeholders.

In my role as a Customer Success Manager at Augnito, I led key accounts to a 30% growth in yearly contract revenue by developing successful customer engagement strategies. I also brokered long-term deals with significant accounts, resulting in a boost in annual recurring revenue. Additionally, I guided compliance activities for both Customer Success and Support teams, ensuring operational efficiency and customer satisfaction.

I have delivered results in operations improvement, project management and stakeholder management. I am comfortable to work as in individual contributor or lead a team as i have in the past. I am looking for remote work thus want to apply for community manager role. I am empathetic, self starter and tech savvy.