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A dynamic professional with 27 years of rich experience in System Administration & IT Infrastructure Management. Strong Customer Centric Approach, with ITIL Process Orientation; across International Projects / Businesses. Proven leadership qualities to transform teams to perform and deliver at accepted international levels Adroit in assessing IT requirements of the organization in terms of software, hardware & other peripherals / products, and handling procurement of the same. An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team. Experience in Cross-Functional Team Facilitation.

Project Management
Managed the delivery of a high-visibility, enterprise-level project, successfully delivering it within budget and on time
Managing overall operations for executing projects involving scoping, initiating, high level design & architecture, resource mobilization, execution within cost & time parameters.
Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects.
Handling the technical signoff, closure and handover of the project.
E2E responsibility to migrate On-Prem Infra of applications (Total 4500+) to Azure cloud.
Planned and executed migration of BMC Patrol to Nagios.

IT Infrastructure
Ensuring application of IT resources are in compliance with the company’s policies in administration of IT infrastructure / facilities & handling PC Configuration / Printer Setup, Network setup other Security related solutions etc.
Assessing IT requirements of the organization in terms of software, hardware & other peripherals / products, and handling procurement of the same.
Identifying & developing vendors for procuring IT related products & services at reasonable rates, reviewing & initiating measures for automating / streamlining internal processes.

ITIL Management;
Documenting the best practices for IT services management; aiming to provide a cohesive set of best practice, drawn from the public and private sectors internationally - supported by a comprehensive qualification scheme, accredited training organizations, implementation and assessment tools.
Providing a common terminology leading to better communication and understanding of what needs to be done, narrowing the gap between management and IT personnel that is based on international standards.
Incident / Change Management
Detecting, logging, categorizing and prioritizing incidents and providing initial incident support
Closing incidents after verification from users and defining & planning separate procedures for major incidents to ensure adherence to SLA

CERTIFICATIONS

Certified Scrum Master® (CSM®)
ITIL V4 Foundation certified.
ITIL OSA (Operational Support & Analysis)
Microsoft Certified: Azure Fundamentals (AZ 900)