John Praveen
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Most organizations can buy AI. Very few can make it work inside a live BPO or contact center operation without breaking what already works. That gap is where I operate
I build and sell transformative CX solutions — embedding Conversational AI, Intelligent Automation, and Analytics into large enterprise support and BPO engagements that most people treat as purely operational. At Foundever, I doubled the revenue of the Enterprise Support Practice within two years by repositioning it around Professional Services and CoEs, while simultaneously architecting end-to-end digital solutions across verticals. At 24/7.AI, I led sales of over $100M TCV combining chatbots, IVR, and analytics — and was named Best Senior Leader.
I connect three things that rarely sit in the same room: presales rigor, digital architecture, and delivery accountability. I can design a solution, sell it to a CFO, and ensure it operationalizes. In an era where every company claims AI-readiness, I help them build the actual operating model around it. If you're scaling a CX or digital transformation practice and need someone who can bring strategy, revenue, and execution together, I'd welcome that conversation.