Rate This Profile

About

Vikas Sharma is a customer experience leader with over 18 years of experience across telecom, banking, fintech, and global service operations. Having worked with leading organizations such as Tesla, Walt Disney, SunTrust Bank, and US Bank, he specializes in building scalable customer support systems, driving operational excellence, and improving service quality at scale.

Currently, Vikas is building SpeakXchange, an AI-powered real-time language conversion platform designed to eliminate language barriers in customer interactions. The platform enables agents to speak in one language while customers hear the conversation instantly in their preferred language.

SpeakXchange addresses a critical challenge faced by businesses—high costs and complexity of managing multilingual support—especially in diverse markets like India.

With deep domain expertise in call center operations, I am building Speak xchange as a scalable B2B solution for BPOs, fintechs, e-commerce companies, and customer support teams globally.

My vision is to create a world where language is no longer a barrier to communication, enabling businesses to connect with every customer, in every language.