IRDAI to Organise Grievance Redressal Camps Across 16 Cities in November

The Insurance Regulatory and Development Authority of India (IRDAI) has announced plans to conduct grievance redressal camps across 16 cities nationwide. The camps are scheduled to take place from November 13 to November 27.

The initiative forms part of the regulatory body's observance of Grievance Resolution Month throughout November. According to an official release, the primary objective of these camps is to facilitate the expeditious resolution of pending grievances within the insurance sector.

The camps will be organized in multiple locations, including Amaravati, Chennai, Bengaluru, Thiruvananthapuram, Pune, Bhubaneswar, Kolkata, Ahmedabad, Bhopal, Lucknow, Dehradun, Patna, Chandigarh, Jaipur, and Ranchi, among other cities.

Authorities have encouraged policyholders to participate in the upcoming camps. Attendees will be able to seek prompt resolutions for their pending complaints and familiarize themselves with existing grievance redressal mechanisms in the insurance sector, which includes the Insurance Ombudsman framework.

Insurance councils will communicate the specific venue details for each city to the public in due course.

"Regulatory initiatives that bring dispute resolution closer to consumers are essential for building trust in financial markets. By organizing physical camps across multiple cities, the IRDAI is directly addressing consumer friction points and improving accessibility for policyholders who may struggle with digital or centralized redressal mechanisms. For businesses operating in the financial and insurance sectors, proactive consumer grievance management is becoming a critical metric for long-term sustainability and customer retention." — Dr. Shishir Gupta, Founder & CEO, StartupLanes