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Customer service automation startup Lang lands $15M

The customer experience is one of the most important focus areas for businesses. According to PwC, among all customers, 73% point to experience as an important factor in their purchasing decisions, behind price and product quality. But the pandemic increased the workload of support teams, making it more difficult to hire customer service agents and […]

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Nexite raises $67M for its new approach to tagging and tracking merchandise in physical stores

When it comes to commerce innovation, physical retail often feels like it gets the short end of the development stick against newer, faster-growing, more quantifiable (and still far from perfect) digital channels. But physical retail is far from disappearing altogether, and today a company that’s built a solution very specifically targeted at improving data around […]

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SirionLabs lands $85M to inject contract management with automation

Contract lifecycle management (CLM), the method of managing a contract from initiation through award, compliance and renewal, can be costly for companies. World Commerce and Contracting estimates the average cost of a simple contract at $6,900, rising to more than $49,000 for more complex agreements. The opportunity is often worth the investment, but without close […]

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Fresh from controversy, contact center analytics firm Loris raises $12M

While some surveys show that people prefer to talk to a human as opposed to a chatbot, whether they’re shopping online or dealing with a customer service issue, that hasn’t dissuaded companies from adopting them. A 2019 Salesforce report found that 53% of service organizations expected to use chatbots within 18 months. According to Statista, […]

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As it brings its bipedal robots to market, Agility announces a $150M round

Yesterday, Amazon announced that Agility Robotics is one of the five initial startups benefitting from the company’s $1 billion innovation fund. If I had to guess, I’d say that meant the retail giant was eyeing the Oregon State University spinoff as a potential addition to its warehouse robotics arsenal. After all, logistics has become an […]

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Mutiny, which personalizes website copy and headlines using AI, raises $50M

Advertising, particularly online advertising, isn’t a surefire way to bolster business. A report from ecommerce analytics platform Glew drives the point home: In 2015, 75% of retailers that spent at least $5,000 on Facebook ads ended up losing money on those ads, with the average return on investment landing around -66.7%. Obviously, that’s just one […]

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Gravity Sketch draws $33M for a platform to design, collaborate on and produce 3D objects

Platforms like Figma have changed the game when it comes to how creatives and other stakeholders in the production and product team conceive and iterate around two-dimensional designs. Now, a company called Gravity Sketch has taken that concept into 3D, leveraging tools like virtual reality headsets to let designers and others dive into and better […]

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China’s work automation startup Laiye raises $160M, acquires France’s Mindsay

An ambitious Chinese startup wants a slice of the flourishing global work automation market. Laiye, a Beijing-based company that provides a one-stop platform for automating office tasks of varying degrees of complexity, just picked up $160 million from a Series C funding round to expand globally. Guanchun Wang, Laiye’s founder and CEO, saw the “value […]

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