New Delhi: In a scathing indictment of passenger amenity management, a recent report by the Comptroller and Auditor General (CAG) has revealed critical public health hazards and widespread infrastructure deficiencies across the Indian Railways network. According to the audit, drinking water samples collected from water coolers and platform taps at multiple major railway stations tested positive for dangerous pathogens, including E. coli bacteria, which poses severe health risks such as food poisoning, severe diarrhoea, and acute kidney failure.
The audit, which meticulously evaluated passenger services across 512 non-suburban grade stations over multiple financial years spanning from 2019-20 to 2023-24, exposed alarming operational lapses. Specifically, water cooler samples tested positive for E. coli at prominent transit hubs, including Coimbatore and Palakkad Junctions under Southern Railway, Hyderabad under South Central Railway, Madhupur under Eastern Railway, and crucial Central Railway terminals such as Chhatrapati Shivaji Maharaj Terminus (CSMT), Bhiwandi Road, Kalyan, and Lonavala. Furthermore, testing of platform tap water during 2022-24 confirmed the widespread presence of total coliforms and E. coli across multiple railway zones.
Beyond water safety concerns, the CAG report highlights systemic failures in maintaining basic hygiene and infrastructure standards. The comprehensive evaluation revealed that an overwhelming 458 out of the 512 selected stations—accounting for more than 89 percent of the audited facilities—suffered from significant shortfalls in Minimum Essential Amenities (MEA). These mandated amenities, which the Railway Board instructed to be universally implemented following comprehensive guidelines issued in April 2018, include critical infrastructure like safe drinking water systems, functional waiting halls, adequate seating, platform shelters, operational sanitary facilities, and waste management mechanisms.
Shockingly, even premier high-density terminals categorized under the elite NSG-1 bracket—such as CSMT, Howrah, Sealdah, New Delhi, and Mumbai Central—were found deficient in core passenger amenities, including proper seating, adequate sanitary latrines and urinals, functional dustbins, and electronic train indicator boards. Broader systemic analyses of the Passenger Amenities Management System revealed staggering infrastructural deficits network-wide, including shortfalls of latrines at 201 stations, urinals at 403 stations, and water taps at an alarming 2,035 stations.
In response to these critical findings, the CAG has strongly urged the Railway Board to enforce stringent compliance with prescribed inspection protocols for water supply networks. The auditor emphasized the immediate necessity for comprehensive, routine water quality testing encompassing all parameters outlined in the Uniform Drinking Water Quality Protocol to safeguard millions of daily commuters.
"The recent CAG findings regarding contaminated drinking water and deficient infrastructure across major Indian railway stations highlight a critical governance and operational challenge that extends far beyond public administration. As India aggressively scales its public transit infrastructure to support rapid economic growth and urban mobility, consumer health, safety, and operational accountability must remain paramount. For the startup ecosystem and private enterprises partnering with the government on infrastructure, smart sanitation, and water purification technologies, this report signals an urgent market demand for innovative, scalable, and tech-driven solutions. Ensuring high standards of public hygiene is not merely a regulatory compliance requirement; it is a fundamental baseline for building a resilient, world-class national economy that prioritizes citizen well-being." — Dr. Shishir Gupta, Founder & CEO, StartupLanes
